COST EFFECTIVE
Easy registration. No setup costs. No obligation to trade.
After a quick compliance check, your account will be ready, giving you access to 140 global currencies.
Convert and send currency in 4 simple steps…
1 - Book
Lock in your preferential rate online, or with your account manager by phone or email. You will receive receipts via email each step of the way.
2 - Send
Funds are safeguarded by our FCA-regulated e-money partners at a credit institution.
3 - Instruct
Let us know where you want your currency sent and within 45 minutes of us receiving your funds they are converted into the currency of your choice and sent to the requested destination..
4 - Receive
Whether the funds are going back to your own account, a subsidiary or directly to a supplier, the funds will credit safely without delay.
Security of funds
Payment services for PiFX are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of Electronic Money (FRN:900199).
E-Money regulation is the highest level of security and regulation of any UK FX Broker, with most having the lesser API Regulation.
Our partner/payment services provider Currencycloud has been acquired by Visa Inc.
The Currency Cloud processes 20,000 payments every day, facilitating £2billion worth of transactions each month.
Safeguarding funds
When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
Complaints
It is inherent in our ethos at Pi Accounting to strive for excellence in facilitating cross-border money transfers for our clients. While we take immense pride in our commitment to delivering optimal service, we acknowledge that occasional dissatisfaction may arise. However, such instances are embraced as valuable feedback. We welcome all forms of input, including complaints, as they present opportunities for us to enhance our operations further.
We have established policies and procedures that enable both current and potential clients to voice their grievances regarding the services provided (or not provided) to them.
There are two ways you can make a complaint:
Speak to a member of the Pi Accounting team on the phone: +44 (0) 203 642 4994
Email: trades@pifx.co.uk
When submitting a complaint, kindly provide the following details:
Date of the complaint
Nature of the complaint
Impact on your business
Your contact information
Any supplementary details or information
WHAT HAPPENS WHEN A COMPLAINT IS MADE?
A member of our Pi Accounting team will promptly acknowledge the receipt of your complaint via email within 24 hours of its submission and will strive to address it within three business days.
In certain instances, where escalation is necessary, the team may extend the resolution timeline to a maximum of 15 business days from the complaint’s receipt.
In rare cases, if circumstances warrant, and we are unable to provide a final response within the initial 15 business days, we reserve the right to issue a final response within a maximum of 35 business days from the date of receiving the complaint.
Should your complaint require escalation or fall under exceptional circumstances, you will receive notification from a member of the team.
Pi Accounting are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.
Should you find our response unsatisfactory for any reason, you also have the option to seek additional assistance from the appropriate regulatory authority.
For UK residents, you can reach out to the Financial Ombudsman Service (FOS) via mail, online form, or telephone. More information on contacting FOS can be found here.